Privacy Policy

Effective Date: 01/23/26

Joy Organics, LLC (“Joy Organics,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, purchase our products, or otherwise interact with us.

This Privacy Policy is intended to comply with applicable United States privacy laws, including those in California, Colorado, Connecticut, Utah, Virginia, and other states that provide consumers with privacy rights and protections.

1. Information We Collect

We may collect the following categories of personal information:

  • Identifiers such as name, email address, phone number, billing and shipping address
  • Commercial information such as products purchased and order history
  • Payment information processed securely through third-party payment processors
  • Internet or electronic activity information, including IP address, browser type, device identifiers, and website interactions
  • Customer service communications and support inquiries
  • Marketing preferences and communication settings

We do not knowingly collect personal information from children under the age of 13.

2. Sources of Information

We collect personal information from:

  • You directly when you place an order, create an account, or contact us
  • Your interactions with our website and emails
  • Service providers and technology partners that help operate our business

3. How We Use Personal Information

We use personal information to:

  • Process and fulfill orders
  • Provide customer service and support
  • Communicate with you regarding purchases, promotions, and updates
  • Improve our website, products, and services
  • Conduct analytics and performance measurement
  • Detect fraud and protect security
  • Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers who perform services on our behalf
  • Payment processors, shipping carriers, and technology vendors
  • Advertising and analytics partners for website measurement and marketing
  • Government authorities when required by law

We do not sell personal information for monetary consideration.

Some disclosures may qualify as “sharing” under certain state privacy laws when information is used for targeted or cross-context behavioral advertising.

5. Sensitive Personal Information

Joy Organics does not use or disclose sensitive personal information for purposes of profiling, inferring characteristics, or targeted advertising. Sensitive personal information, when collected, is used only as necessary to provide our products and services and to comply with applicable law.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website, analyze traffic, and support marketing activities.

You may control cookies through your browser settings and through our privacy preference tools, where available.

We recognize Global Privacy Control (GPC) signals where required by law.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Obtain a copy of your information in a portable format
  • Opt out of targeted advertising or data sharing
  • Limit the use of sensitive personal information
  • Not be discriminated against for exercising your privacy rights

You may exercise these rights by contacting us at: support@shopjoyorganics.com

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide our products and services, maintain customer accounts, process transactions, provide customer support, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Retention periods vary depending on the type of information and purpose of use. In general:

  • Customer account and purchase information is retained while accounts remain active and as required for accounting, tax, and regulatory obligations
  • Marketing communication data is retained until a user unsubscribes or opts out
  • Customer service communications may be retained for quality assurance and dispute resolution
  • Website and analytics data may be retained in aggregated or de-identified form where feasible

When personal information is no longer required, we securely delete or de-identify it.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Us

Joy Organics, LLC
Email: support@shopjoyorganics.com